It is crucial that emergency situations involving the Fuller community be reported in an accurate and timely manner to both emergency responders and members of the Fuller community. During an emergency, please keep phone lines clear except when necessary to report serious hazards or injuries.
Reporting an Emergency
If you are at Fuller when an emergency occurs, call 911 (9-911 from a campus phone). Notify the Campus Safety Hotline at 626-584-5444 immediately after you have called 911, which will then contact the necessary members of the Fuller Emergency Management Team.
Determining an Emergency
When Fuller’s Emergency Management Team is made aware of a significant emergency or danger to the Fuller community, notification will immediately be sent out. If the reported emergency is either not immediately identifiable as significant or not readily confirmed, the Emergency Management Team will first confirm the nature and details of the event before notifying the Fuller community.
Fuller’s Emergency Management Team will notify all members of the Fuller community that could be effected by the emergency. If, for example, an emergency is happening near the Seattle campus, the situation may or may not require notifying students and employees at other campuses as well. The Emergency Management Team will determine the scope of the emergency before sending out notification.
How the Fuller Community Receives Emergency Information
In appropriate circumstances, faculty, staff, and students will receive information sent directly to them via Everbridge Aware, e-mail, or communication from coworkers, supervisors, or Emergency Management Team members.
- Everbridge AwareThe Everbridge Aware emergency communication system allows Fuller to send messages directly to community members through e-mail, mobile phone, office phone, home telephone, and SMS/text message. Students provide this information through the "Personal Information" section of Fuller's student portal, Portico, which feeds into Banner. Employees provide this information through ADP Employee Self Service. Everbridge Aware is only used for testing and emergency communications.Emergency communication will have as much pertinent information as is known at the time and as much as can be communicated to a particular device (some, like SMS, are limited by character length). Because priority is given to notifying the Fuller community as quickly as possible, subsequent communication will have additional information beyond the initial contact. Specific instructions for updating personal contact information for Everbridge Aware are available here.
- Emergency Information Web pageFuller's emergency information webpage functions as an informational blog for Fuller during emergencies. Emergency Management Team posts information and decisions affecting Fuller's community on this site in real time.
- Emergency Phone NumberA recorded message will also be available in the case of an emergency at 626.584.5606. This phone number is dedicated exclusively to emergency information for Pasadena employees and will include information regarding when employees are to return to work in the event the seminary has closed.
Fuller will, without delay, initiate the notification system with necessary information in the event of significant emergency, unless issuing a notification will, in the professional judgment of the Emergency Management Team, compromise efforts to assist a victim or to contain, respond to, or otherwise mitigate the emergency.
Information Dissemination Procedure to the Larger Community
Immediately following a disaster, Fuller Seminary will be in contact with appropriate persons and offices in the City of Pasadena to seek help as needed, and to make a situation report regarding any deaths or injuries to persons; the level and extent of destruction or major damages to buildings and other structures; and existing and potential problems with utilities. A primary and initial contact at this point will be the City of Pasadena's Emergency Management Coordinator, in the City of Pasadena's Fire Department. Additional contacts may be appropriate with other City offices, including the Police Department.
Secondly, we will communicate with our institutional neighbors to help coordinate a neighborhood response. This will be especially important if the level of disaster were to overwhelm the response capacities of our City's services--including fire and police departments, hospitals, and other organizations. Anticipating the possibility of such a situation, our neighborhood's major institutions are coordinated to provide emergency services and response assistance, both for our own staffs as well as neighborhood residents who may come to our various campuses and offices for assistance.
Third, we will also provide, in quick fashion, accurate information and communication with the media. Further, we will closely monitor all communications to ensure the accuracy of information presented to the public as well as our Fuller community. Also, through the Fuller emergency webpage we will provide rapid and frequently updated disaster situation reports and updates, which will be immediately available to the public and to our Fuller community including students, staff, faculty, alumni, and friends.
Recognizing that rapid changes are endemic to disaster situations, we will be in ongoing communication with the City, our neighboring institutions, the media, the public, and the Fuller community to keep them accurately informed of activities, progress, and needs.
Members of Fuller’s Emergency Management Team
- Irene Neller, Vice President for Communications, Marketing, and Admissions
- Sam Bang, Assistant Dean of Students
- Bernadette J. Barber, Executive Director of Human Resources & Organizational Development
- David Kiefer, Registrar
- Jeanne Handojo, Director of Auxiliary Services
- Kevin Osborn, Associate Provost for Information Services and Chief Information Officer
- Inge-Lise Titheradge, Director of Housing Services
- Gary Mejia, Director of Campus Safety
- Steve Yamaguchi, Dean of Students
Communicating Information to the Public
When it is required for a period of time for the seminary to close its operations in whole, or in part, to ensure the safety of its employees, employees will be notified by management as soon as possible. Each supervisor is responsible to notify each employee he or she supervises. (Each supervisor should have available outside of the office the home phone numbers of each individual he or she will need to contact.) In the event that the Pasadena campus must close, a recorded message will be provided on the main switchboard line 626.584.5200, to notify students, employees, and the general public of the closure.
Testing and Announcing Everbridge Aware
The Everbridge Aware system is tested each quarter on the Friday of week two. This ensures all students (even those who registered late) are included in that quarter’s test but are not interrupted during class. The test goes to all methods of communication that Fuller has on record for each student in Banner and for each employee in Employee Self Service. These tests are announced in advance on Fuller’s student portal. The announcement includes links to Fuller’s emergency response and evacuation procedures. These tests are documented by the HR office and include a description of the exercise, date, time, and whether the test was announced.