Complaints
Internal Complaints
Three Ways to File a Report of Community Standards violation or other Fuller Policy violation:
- Notify the Dean of Students/Discrimination officer for students through email: [email protected]
- File a complaint report on the Student site: https://student.fuller.edu/resources/student-concerns/
- Inform a seminary employee identified as a Responsible Employee, such as a department manager or administrator or other employees with supervisory authority, who is required to inform the Dean of Students/ Discrimination Officer for Students or Chief of Human Resources/Discrimination Officer for Employees.
Resources
Academic Complaints
Students may file an academic complaint if there is an unresolved grievance regarding an academic matter. Academic complaints involve grading, attendance, course content, course organization, faculty responsiveness, teaching assistants, course availability, or other academic-related concerns. They do not involve matters related to admission, accessibility, probation, dismissal, discrimination, misconduct, or Title IX incidents. All complaint forms must be filed within one quarter following the quarter during which the grievance arose. To explore and initiate an academic complaint, students must:
Step 1: Attempt to Resolve Academic Grievances Informally:
- Course availability concerns: students need to speak with their Academic Advisor first. If there is no satisfactory resolution, students may file a formal complaint.
- Specific course/Professor/TA concerns: students must speak with their professor first. If there is no satisfactory resolution, students may file a formal complaint.
Step 2: Initiate a Formal Academic Complaint
- If the informal process was unsatisfactory, students have the option to file a formal complaint by completing the complaint form, which is available on the Fuller Seminary Kiosk (https://kiosk.fuller.edu/service/formal-academiccomplaint/).
State Complaints
Federal regulations require the States to provide students the ability to file complaints against educational institutions located in their state. Listed below is contact information for the filing of a complaint. Fuller Seminary encourages all students to first use all available grievance procedures provided by the institution before pursuing a complaint with a state agency.
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 1747 N. Market Street, Suite 225, Sacramento, CA 95834 (office address), http://www.bppe.ca.gov, 916.574.8900 (phone), or 916.263.1897 (fax)